QUESTIONS?

How will specimens be delivered to your lab?

Within the state of SC your specimens will be picked up by our professional courier service at a time convenient to your office. Outside the state, we will supply you with FedEx packaging and prepaid airbills for overnight delivery to our lab.

How will I get my reports?

We offer several methods of report deliver to our clients, including courier delivery, fax and EHR interfacing.

Can I be sure that the patient reports available to me on the internet are secure and HIPAA compliant?

Yes, PPS, PC works with the latest and most secure technology available. We also work closely with our LIS vendors to ensure we do not compromise security. We employ the most secure site certificate available, Verisign, to keep our results site secure.

What is your turn-around-time?

Our current turn-around-time on Pap testing is 3-4 days. Surgical biopsies are reported within 24-36 hours from receipt in the laboratory. Non-Gyncytology also has a 24-36 hour turn around time.

What are your pathologists’ areas of expertise?

Our pathologists have expertise or special interest in all areas of pathology related to specimens that may come from a physician office or medical facility. This includes but is not limited to Cytology, Breast, Dermatopathology, Gastrohepatic, Ophthalmic, Urogenital, Neuropathology, Hematopathology, GYN and Molecular Pathology.

In which managed care plans do you participate?

Within the state of South Carolina we participate with ALL managed care plans, including Blue Choice, CIGNA (all plans) and United Healthcare. Outside of South Carolina we participate with Medicare, Medicaid, and many PPO plans. Our Marketing Department will answer any specific questions you may have.

What are your laboratory office hours?

Our laboratories may be reached between 8:00 am and 5:00 pm, Monday through Friday. A pathology support representative can be reached at other times.

How can I contact a pathologist if I have a question about a specimen or report?

You can reach a pathologist by calling 866-252-1913. The pathology secretary will direct you to the appropriate pathologist depending on your need.

What if a patient has a question about his/her bill?

Our billing department will be glad to talk with your patient about their bill. If there is a problem with insurance reimbursement, we will contact the payor to resolve the problem.

Is your laboratory accredited?

All four of our laboratories are both CLIA and CAP accredited. Copies of accreditation are available upon request.

Does your laboratory provide the supplies I need?

All supplies necessary for the collection and transport of your patients’ specimens to our laboratories will be supplied at no charge, as allowed by federal regulations.

Does your lab perform the thin layer Pap test?

We have ThinPrep processors onsite for performing the thin layer Pap testing. We also offer the conventional Pap slide test if requested.

Do you offer consultative services for a second opinion on slides?

Yes, we do provide this service. Please contact client services for additional information.

Do you offer slide preparation only for referring dermatologists?

We are currently offering slide prep only on a limited basis. Please contact our client service department for more information.